Shipping Policy

LUXEGLOW Shipping Policy

At LUXEGLOW, we aim to deliver your beauty essentials quickly and securely. Below are the details of our shipping practices to ensure transparency and a seamless experience.

Order Processing

  • Processing Time: Orders are processed within 1–3 business days (excluding weekends/holidays).

  • Order Changes: Contact us immediately if you need to update your order. Changes are not guaranteed once processing begins.

Domestic Shipping (U.S.)

  • Carriers: We partner with USPS, FedEx, and UPS.

  • Shipping Options:

    • Standard Shipping (3–7 business days): Free on orders over $50.

    • Expedited Shipping (2–3 business days): Flat fee of $9.99.

    • Overnight Shipping (1 business day): Flat fee of $19.99.

  • Tracking: A tracking number will be emailed once your order ships.

International Shipping

  • Available Regions: We ship to select countries. Check availability at checkout.

  • Delivery Time: 7–21 business days (varies by destination).

  • Customs & Duties:

    • Customers are responsible for customs fees, taxes, or import duties.

    • LUXEGLOW cannot predict or reimburse these charges.

Shipping Restrictions

  • Perishable Items: Certain products (e.g., organic creams) may have temperature-controlled shipping requirements.

  • Restricted Items: International orders may face restrictions based on local regulations (e.g., alcohol-based toners).

Order Tracking

  • Track your package via the link in your shipping confirmation email.

  • Delays: Contact the carrier directly for delivery updates. If unresolved, email us with your order number.

Undeliverable Orders

  • Packages returned due to incorrect addresses, failed delivery attempts, or refusal will be refunded minus shipping costs.

  • Update your shipping address carefully during checkout.

Lost or Damaged Packages

  • Report Issues: Notify us within 48 hours of delivery confirmation. Include photos of damaged items/packaging.

  • Resolution: We’ll reship the item at no cost or issue a refund.

Holiday Shipping

  • During peak seasons (e.g., Black Friday, Christmas), processing and delivery times may extend. Check our website banner for holiday deadlines.

Need to Return an Item?
Review our Return & Refund Policy for instructions.