Return and Refund

LUXEGLOW Return & Refund Policy

At LUXEGLOW, we strive to ensure your complete satisfaction with our beauty products. If you’re not entirely happy with your purchase, here’s how we can help:

Returns

  • 30-Day Window: You may return most items within 30 days of delivery.

  • Condition: Products must be unused, unopened, and in their original packaging with seals intact.

  • Exclusions: Final sale items, gift cards, and perishable products (e.g., certain serums or creams) cannot be returned.

  • Proof of Purchase: A receipt, order confirmation, or gift receipt is required.

Refunds

  • Processing Time: Refunds are issued within 3–5 business days after we receive and inspect your return. The timing depends on your payment provider.

  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).

  • Payment Method: Refunds go back to your original payment method. For purchases made with store credit, a new credit will be issued.

Exchanges

  • Contact our Customer Service team before sending your item.

  • Exchanges are subject to product availability and the same condition requirements as returns.

  • Price Adjustments: If exchanging for a lower-priced item, we’ll refund the difference. For higher-priced items, you’ll pay the remaining balance.

Damaged or Defective Items

  • Report issues within 7 days of delivery by emailing us with photos/video of the damage or defect.

  • We’ll cover return shipping and offer a free replacement or full refund.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake.

  • How to Return:

    • Pack items securely in the original packaging.

    • Include your order number and contact details.

    • Ship to: LUXEGLOW Returns, (tracked shipping recommended).

Store Credit Option

  • Prefer credit? Request a LUXEGLOW e-gift card valid for 12 months.

Thank you for trusting LUXEGLOW with your beauty journey. We’re here to ensure every experience with us feels vital, radiant, and effortless.